Support

Last updated 19 October 2026

We're here to help with your account, payments, or the app.

Email support

Common questions

How do I restore my plan on a new phone?
Open FITEWEEK → Me → Account → Sign in. Your camp syncs automatically.

How do I connect with my coach?
Create a free account, then Corner → My coach → enter your coach's 6-character team code.

Alarms don't ring.
In the phone app: Me → Alarms → On, and allow notifications for FITEWEEK in your phone settings. On the website, use Me → Calendar file.

How do I cancel my subscription?
On the website: Me → Account → Plan opens the billing page where you can cancel. Access continues to the end of the paid period.

How do I delete my account?
Me → Account → Delete account. Everything is deleted immediately. You can also email us and we'll do it within 48 hours.

Safety

If you feel dizzy, confused, faint or have chest pain during a cut: stop, rehydrate and call emergency services. FITEWEEK is not a medical service.